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TopShipping AI Operational AI platform
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Privacy and data handling

Privacy Policy

A clear overview of the information the platform may process and the controls that protect it.

Policy surface Platform and workspace Review this notice together with your contractual and deployment-specific requirements.

This notice describes the platform at a general level. The exact data flow depends on the features, integrations and retention settings enabled in your deployment.

01

Scope

This page applies to the TopShipping AI public site, authenticated workspace and the services used to configure and operate AI assistants. Customer websites that embed a bot may also publish their own privacy notice.

02

Information processed

Depending on enabled features, the platform may process account identifiers, configuration, approved knowledge content, conversation data, form submissions, integration metadata, operational logs and payment transaction references.

Account dataIdentity and role information required to authenticate and authorize workspace access.
Customer contentDocuments, website content, questions and structured submissions provided through configured features.
Operational dataStatus, usage, diagnostic and audit information used to run and protect the service.
Transaction referencesPayment and order status returned by the configured provider and linked to platform orders.
03

How information is used

Information is used to deliver configured assistant features, enforce permissions and limits, process authorized workflows, investigate failures, prevent abuse and maintain service reliability.

04

Security and access

Workspace access is role-aware. Sensitive operations remain server-controlled, and operational records may be retained to support security, audit and failure investigation. Customers remain responsible for configuring appropriate access and approved data sources.

05

Retention and deletion

Retention periods depend on deployment configuration, operational requirements and applicable agreements. Deleting a source or account may not immediately remove backups, audit records or records that must be retained for security or legal reasons.

06

Questions and requests

Use the authorized support channel for your deployment to request clarification, correction or deletion. Requests may require identity and authorization verification before action is taken.

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